Contact ShuleOS support
Raise a support ticket with ShuleOS when something in the parent portal is broken or you need help.
Checked on the ShuleOS demo school
Who: Parents and guardians 2 min read
Support is where you talk to ShuleOS itself about the portal: something is broken, or you are not sure how to do something. For anything about your child, fees or what the school has sent you, contact the school directly instead — this is only for problems with the ShuleOS system.
Raise a ticket
- Click New ticket.
- Choose a Category, write a short Subject, and describe what happened.
- Click Create. You see "Ticket sent".
You only see the tickets you raised yourself.
Follow up and reply
Click View on a ticket to read ShuleOS's replies. Its Status shows Open (waiting for an answer), In progress, Resolved or Closed. Type in Add a reply and send it to add more detail, or to say it is still not fixed.