Contact ShuleOS support
Raise a support ticket with ShuleOS when something is broken or you need help, and follow it until it is answered.
Checked on the ShuleOS demo school
Who: Every teacher 2 min read
Support is where you talk to ShuleOS itself: something in the portal is broken, or you are not sure how to do something. It is different from Report a problem, which tells the school office about a broken window, tap or projector, not the software.
Raise a ticket
- Click New ticket.
- Choose a Category (something is broken, "how do I…", or something else), write a short Subject, and describe what happened.
- Click Create. You see "Ticket sent".
You only see the tickets you raised yourself, not the whole school's.
Follow up and reply
Click View on a ticket to read ShuleOS's replies. Its Status shows where things stand: Open (waiting for an answer), In progress (ShuleOS is looking into it), Resolved or Closed. Type in Add a reply and send it to add more detail, or to say it is still not fixed — this reopens a resolved ticket.