The message log and message templates

See everything the school has sent, by hand and automatically, who got it and whether it arrived; cancel scheduled messages; and keep ready-made messages.

Checked on the ShuleOS demo school Who: School admin, secretary 6 min read

The message log

Messaging → Message Log lists every message the school has sent, whether written by hand or sent automatically by ShuleOS (for example when a child is marked absent).

The Message Log

Each row shows when it was Sent, who it went To, the Kind (Sent by hand, or the automatic notification it was), the Channels, the Message, and its Status:

Status	Meaning
Scheduled	Waiting for the time you set. It shows in the Goes out column.
Queued / Sending	On its way.
Sent	Delivered to everyone it could reach.
Partly sent	Some people were reached and some were not.
Failed	Nothing could be delivered.
Cancelled	Cancelled before it went out.

The columns Sent, Failed and Skipped count the recipients, and By shows who wrote it (System for automatic ones). Filter by Status or Kind. Export downloads the log. New Message takes you to Send Message.

One message in detail

Click a row to open it. You see the full text and a list of every recipient with the channel and whether it was sent, failed, skipped or (in safe mode) recorded only. Use it to answer a parent who says "I never got it".

A message and its recipients

Cancel a scheduled message

On a Scheduled message, click Cancel. Nobody will receive it. Anything already sent stays sent. You see "Message cancelled".

Message templates

Messaging → Templates keeps messages you send often.

Templates

The list shows each template's Name, the start of its Body, and whether it is Active. Click Add starter templates to load ready-made ones for school life (fee reminder, half-day notice, exam timetable, homework reminder, meeting request, emergency notice, marks needed for teachers and more). It only adds the ones you do not have yet.

To write your own, click New Template.

The new template window

Field	What to enter
Name	What you will look for in the list, for example Half-day notice.
Subject	The email subject and bell title.
Main message	The text. You can use `{name}`, `{students}` and `{school}`. It shows how many SMS it will take.
Available when sending	Off hides it from the Use a template list without deleting it.

Use Edit or Delete on a row, or tick several and choose Delete selected.

Templates also matter to teachers: in Messaging settings you can allow teachers to send only the templates you approve.

If something goes wrong

What you see	What it means and what to do
A message shows Failed	Open it. The recipients show why: a wrong number, a full mailbox, or the SMS provider refused. Fix the details and send again.
Many are Skipped	Those people have no phone, email or portal login for the channels chosen.
A template is missing from Use a template	It is switched off under Available when sending.
Cancel is missing	Only a message still waiting (Scheduled) can be cancelled.